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Automation AI
Providing peace of mind for IT infrastructure and security.
CMS IT’s NOC manages and monitors the IT infrastructure of its clients. The company’s SOC does the same thing for security to ensure each client uses the latest patches and threat prevention. Automation Workspace and Document Automation help CMS IT Services keep all of its clients’ infrastructure and applications running incident-free while proactively preventing system failures.
Download case studyCustomer Quote
Automation has given us the ability to create differentiated offerings for our customers and win consistently in the market.
Mohan Ramanan
Chief Delivery Officer, CMS IT Services
Customer achievements.
Customer Achievements
100%
Accuracy
70+
Customers serviced through NOC automation
4
Processes automated
Automating every repetitive IT service process to drive unmatched customer experience.
CMS IT Services is committed to delivering efficient and valuable solutions to its customers. By automating processes in its network operations center (NOC) and security operations center (SOC), the company has been able to enhance customer experience. Tasks such as disk space monitoring, event identification, incident creation, and email approval have been streamlined with the help of automation bots. This has significantly improved accuracy, reduced processing time, and allowed analysts to focus on more critical activities. CMS IT Services continues to leverage Automation Workspace and Document Automation to ensure smooth operations and proactive system maintenance for its clients.
Processes automated.
- Proactive disk space reporting
- Quarantined mail releasing
- Security information and event
- Network monitoring
Improving every business function with automation.
CMS IT Services expands automation efforts with predictive analytics, AI, and machine learning. Plans include automating DevOps, evaluating SAP processes for finance and HR improvement. Adoption of Process Discovery is being considered.
Customer Quote
The more we are able to automate, the more we are able to help our customers materially improve their business processes.
Sunil Menon
Practices Head, Digital Services, CMS IT Services
Customer overview.
CMS IT Services is an industry leader in managed IT services and system integration.
