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Automation AI
Automating customer order creation to regain service team capacity.
Horizon Global partnered with Thirdware to implement the Automation 360 and Document Automation, streamlining their order processing. The pilot project focused on automating customer order creation, allowing the customer service team to focus on more valuable activities. This intelligent automation solution, integrated with the Epicor ERP application, improved efficiency, accuracy, and communication with customers.
Download case studyCustomer Quote
It’s amazing to see how RPA can be launched in such a short time with immediate savings.
Raj Singh
Global Head of Applications, Horizon Global
Customer achievements.
Customer Achievements
99%
Increase in data entry accuracy
105
Hours saved per month
20%
Decrease in processing cost
Delivering more efficient, personalized, and cost-effective customer experiences.
Horizon Global faced challenges with manual processing of customer purchase orders, resulting in slow fulfillment and decreased customer satisfaction. To address this, they implemented the Automation Success Platform, including Document Automation. This streamlined the order processing by automating data extraction, validation, and exception handling. The intelligent automation solution integrates with the Epicor ERP application and minimizes touch points, improving efficiency, accuracy, and communication with customers. By optimizing process steps, Horizon Global's customer order creation process has become more efficient, personalized, and cost-effective. This partnership with Thirdware has allowed the customer service team to focus on more valuable activities, resulting in improved overall performance.
Processes automated.
- Customer order creation
Expanding automation to alleviate manual repetitive work.
Horizon Global is expanding its intelligent automation implementation after a successful pilot. They will focus on employment and training administration reporting, cash applications, and automating other manual processes using attended and unattended automation, along with Document Automation.
Customer Quote
Automation of this process has led to a decrease in manual errors and freed up time for handling more complicated orders.
Scot Sloan
Customer Service Manager, Horizon Global
Customer overview.
Horizon Global is the leading designer, manufacturer, and distributor of towing, trailering, and cargo management.
