What is process intelligence?

Process intelligence is the automatic, continuous acquisition of business process data across every enterprise system for fast and accurate visibility into the current state of your processes.

Your business runs on processes. But most businesses don’t know how their processes really work, where people, applications, and data interact. The reality is business processes change over time as adaptations make a patchwork of the original workflow, and inefficiencies and redundancies creep in. At scale, this fragmented process landscape has major implications for productivity and the ability to transform.

Process intelligence clears the way to business process automation, enterprise optimization, and digital transformation by delivering a real-time flow of accurate, unbiased data to continuously pinpoint inefficiencies, streamline processes, and kickstart automation.

What are the benefits of process intelligence?

Process intelligence enables you to see and decode the way work happens today to accelerate automation and optimize for operational excellence at scale. For example, with process intelligence, you can see where to apply automation to improve the customer experience, identify high-efficiency teams, and uncover bottlenecks and deviations from compliance. Having a transparent, accurate map of your operational landscape empowers transformation; process intelligence is the data that fuels intelligent automation.

process intelligence benefits

Accelerate automation

process intelligence benefits

Improve operational efficiency

process intelligence benefits

Reduce costs

process intelligence benefits

Uncover optimal process paths

process intelligence benefits

Create a digital twin of operations

process intelligence benefits

Improve compliance & governance

process intelligence benefits

Derive instant AI value

process intelligence benefits

Unblock employee productivity

process intelligence benefits

Improve customer experience (CX)

process intelligence benefits

Maximize technology investments

How does process intelligence work?

Process intelligence uses computer vision, artificial intelligence (AI), machine learning (ML), and natural language processing to continuously observe and interpret digital activities across all applications and departments throughout an organization. The result is a real-time detailed map of every digital process across the enterprise.

process intelligence workprocess intelligence work

Where are enterprises applying process intelligence?

For enterprises of all sizes, complex large-scale change is impossible without detailed knowledge of current state activities. Process intelligence helps companies across industries eliminate process unknowns to better plan and execute business process automation and shorten the runway to digital transformation.

Financial ServicesFinancial Services

  • Inform risk management
  • Ensure on-time regulatory filings
  • Strengthen process controls e.g. BSA AML / KYC


  • Optimize patient flow and improve quality of care
  • Faster claims processing
  • Streamline policy issuance and underwriting

Organize and process complex dataLife Sciences

  • Accelerate clinical trials
  • Improve GCP/GMP compliance
  • Optimize pharmacovigilance (PV) and AE reporting

Human ResourcesHuman Resources

  • Optimize employee onboarding
  • Accelerate training and development
  • Improve staffing and shift management


  • Accelerate financial close and consolidation
  • Automate report generation
  • Improve compliance

Customer ServiceCustomer Service

  • Speed resolution times
  • Streamline returns processing
  • Increase responsiveness to customer requests


  • Invigorate transaction, collateral and funds management life cycles
  • Gain efficient reporting
  • Establish proper operational controls


  • Improve project execution and success
  • Identify automation opportunities at scale
  • Bring innovative technologies to life


  • Inform omnichannel strategies
  • Increase hiring effectiveness and improve CX
  • Optimize logistics and deliveries

Information TechnologyInformation Technology

  • Maximize technology investments
  • Match technologies to needs
  • Secure against cyber threats

Risk & ComplianceRisk & Compliance

  • Identify and report on areas of risk
  • Ensure adherence to policies and procedures
  • Strengthen internal controls

Logistics & Supply ChainLogistics & Supply Chain

  • Streamline inventory processes
  • Optimize order management

With a complete and intelligent platform.

The Automation Success Platform accelerates transformation with flexible cloud-native automation supported by a global member community and partner ecosystem.

ASP Marketecture

How is process intelligence better than process mining or discovery?

Process mapping, process mining, and process discovery represent recent limited methods to uncover and understand enterprise operations. Unlike its predecessors, process intelligence creates a continuous, accurate map of enterprise processes at scale.


Automation and AI reduce time to intelligence by 90%


Continuous, granular, enterprise-wide data capture and process analysis


100% complete process understanding with no bias or errors


Frictionless deployment with zero workflow disruption

Process mapping

is a manual method of documenting processes using interviews and physically monitoring work. Limitations include execution speed, cost, work disruption, and reliance on data from a small sample size.

Process mining

is software that leverages application log files to piece together step-by-step workflows from user interactions with specific systems. Process mining misses digital work that does not produce log files, such as email.

Process discovery

is an evolution of process mining that tracks workflow at the software user interface level. Process discovery is limited by manual analysis, representing a major barrier to enterprise-scale process understanding.

Frequently Asked Questions about process intelligence

Process Intelligence helps business by delivering fast, automatic, continuous process data, at scale, revealing the current state of business processes. Process intelligence maps out actual process workflow and shows exactly which digital tasks people spend time on and where. This insight allows you to focus on specific segments of the process that could return the most value, impact, or time through redesign or automation.

Distinct from process intelligence, intelligent process automation is synonymous with intelligent automation, which is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies used to automate business processes.

Robotic Process Automation (RPA) is software to automate the execution of rules-based business processes. RPA works in tandem with process intelligence. While process intelligence does not itself automate or execute digital work tasks, by uncovering the details of existing digital processes it informs and accelerates automation with tools such as RPA.

Process intelligence analysis is the interpretation and contextualization of aggregated enterprise process data. After process data is captured and structured by process intelligence software, the process data is analyzed to create a complete blueprint of enterprise digital workflows and pinpoint inefficiencies and bottlenecks for improvement and automation.

Explore additional resources

Analyst perspective

Analyst perspective

Process intelligence is redefining the foundation of automation and digital transformation. Get market insight with this report excerpt on FortressIQ.

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Get clarity on process discovery and process mining and how they relate to RPA and automation efforts.

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How it works

How it works

Deep dive into the difference computer vision + AI make to deliver transformational process insights

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