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Automation AI
Transform public service with Intelligent Automation.
Public sector agencies face an aging workforce and budget reductions, consumer-grade expectations from citizens and new standards for efficiency and transparency. Intelligent Automation closes the gap for government agencies between new technologies and legacy systems, increased expectations, and a shrinking labor force, enabling transformation of public sector service delivery and performance.
Redefining government: Seattle improves quality of city services.
City of Seattle applies RPA across operations with high-impact achievements in overcoming remote-work challenges and administering critical savings programs for low-income residents.
Customer Story
The City of Seattle is finding innovative ways to improve its government services though automation. Seattle IT has seen immediate results from its bot automation service—from everyday work to more efficient government services for the City of Seattle residents.
Dan Lewis,
Digital Transformation Strategist, Seattle IT
6,200
Case backlog of utility applications eliminated
600
Hour reduction of manual data entry
1,500+
FTE hours saved
35%
Decrease in password lockout notifications
Automation Anywhere is the leading intelligent automation solution for the public sector.
Upgrade Citizen Experience
RPA provides flexible technology that enables agencies to keep up with citizen demand and desire for consumer-grade service levels.
Minimize Improper Payments
Introduce 100% accuracy to fund distribution and invoice payment processes with RPA bots designed to execute the same way, every time.
Modernize Government Forms
Optimize data collection, consolidation, and indexing to set up all processes with the right information, right away.
Improve Mission Delivery
From input through to compliance and reporting, RPA enables smoother, faster service delivery, by automating high-friction/bottleneck steps in processes.
Interoperate with any System
RPA is designed to work with any system from legacy to cloud. Free human talent from connecting the dots between systems to focus on high-value work.
Lower Contractor Costs
Reduce reliance on external resources with bots able to handle complex government process tasks quickly and securely.
Intelligent automation is ready to work within every department and function, including across legacy systems.
Financial Processes
- Improper payments
- Budget forecasting, planning and execution processes
- Funds allocations, distribution
- Travel booking and expenses
Human Resources
- Recruitment and hiring
- Payroll processing
- Benefits calculations and management
- Security background clearances
Mission Processes
- Inspections
- Claims opening and closing, data intake, complaint processing, claims adjustments, authorization, payment processing
- Grants management
See how automation can future-proof public sector operations.
Get a closer look at the ways intelligent automation helps modernize citizen services, improve mission performance and optimize operations in HR, IT, Finance, and beyond.
Request a demoTransform with the trusted, secure intelligent automation platform.
Discover secure and compliant support for digital transformation across government agencies with the Automation Success Platform.
Explore resources for public sector.
Case study
